This Privacy Policy describes how RASAYA ( BRS FASHION LLP ) (“we”, “our”, “us”) collects, uses, stores, and protects personal information of users (“you”, “your”) who visit or use our website.
By accessing or using our website, you agree to the terms of this Privacy Policy.
Order Cancellation Rights
We reserve the right to cancel or refuse any order at our sole discretion, including but not limited to cases involving pricing errors, stock unavailability, incorrect customer information, or suspected misuse of the platform.
What is Personal Data?
Personal data refers to any information that can be used to identify an individual, either directly or indirectly. This includes, but is not limited to:
- Name
- Contact number
- Email address
- Shipping or billing address
- Location-related information
- Any data that identifies your interaction with our website or services
Collection of Personal Data
We may collect personal data through the following means:
- When you place an order or create an account on our website
- When you submit forms, inquiries, or subscribe to communications
- When you contact us via email, phone, or social media
- When you visit our stores or attend events hosted by us
- Through security systems such as CCTV at our premises (where applicable), with footage retained only for a limited period
Purpose of Collecting Personal Data
We collect personal data for purposes including but not limited to:
- Processing orders and providing customer support
- Responding to queries, feedback, or complaints
- Improving our products, services, and website experience
- Sending updates or communications related to our offerings (where consent is provided)
- Maintaining security and preventing fraud or unauthorised activity
- Complying with applicable legal and regulatory requirements
Location-Based Information
We may process approximate geographic location data of your device to enhance service delivery and improve user experience.
Consent
By providing your personal data, you consent to its collection, use, and storage in accordance with this Privacy Policy.
You may withdraw or modify your consent at any time by contacting us at customercarerasayaworld@gmail.com. Withdrawal of consent may limit our ability to provide certain services.
Sharing of Personal Data
We may share personal data with trusted third parties strictly on a need-to-know basis, including:
- Technology and IT service providers
- Logistics, delivery, and operational partners
- Professional advisers such as auditors or legal consultants
- Government or regulatory authorities, where required by law
All third parties are obligated to safeguard personal data and use it only for authorised purposes.
Transfer of Personal Data Outside India
Where necessary for business operations, personal data may be transferred to service providers or partners located within or outside India. Such transfers are carried out in accordance with applicable data protection laws and contractual safeguards.
Your Data Protection Rights
You have the right to:
- Access personal data held about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal data when no longer required
- Object to certain processing activities, including direct marketing
- Withdraw consent at any time
To exercise these rights, you may contact us at customercarerasayaworld@gmail.com. Identity verification may be required for security purposes.
Personal Data Security
We implement appropriate technical and organisational measures to protect personal data from unauthorised access, misuse, alteration, or loss.
While we take reasonable steps to safeguard information, transmission of data over the internet cannot be guaranteed to be completely secure. Users are responsible for maintaining the confidentiality of their login credentials.
Data Retention
Personal data is retained only for as long as necessary to fulfil the purpose for which it was collected or as required under applicable laws. Once no longer required, the data is securely deleted or anonymised.
Grievance Redressal & Contact Information
For any questions, concerns, or complaints regarding this Privacy Policy or data usage, please contact:
Customer Support:
Email: customercarerasayaworld@gmail.com
Mailing Address:
RASAYA ( BRS FASHION LLP )
Shop A, Plot No: 19, Victoria Plaza, Swami Vivekananda Rd, Santacruz (West), Mumbai, Maharashtra 400054
All grievances will be acknowledged and addressed within reasonable timelines in accordance with applicable laws.
Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000 and relevant rules thereunder.
